Nissan names Ashley Gatlin as VP and Chief Customer Satisfaction Officer for the U.S. and Canada

Serving as the luxury division of Nissan Motor Corporation, INFINITI gains a direct advantage from Nissan’s deep engineering expertise, rigorous manufacturing standards, and dedication to driver satisfaction. Built on this shared foundation, steady advances in leadership, quality control, and vehicle reliability continually raise the standard for both our lineup and customer experience.

In her position, Gatlin will direct Nissan’s Total Customer Satisfaction division across the United States and Canada, placing special emphasis on vehicle safety, craftsmanship, customer retention, and overall driver satisfaction. Collaborating across all departments, she will drive efforts to boost vehicle reliability while placing the customer’s voice at the center of every decision.

Gatlin brings more than 25 years of Nissan experience to the role, having served in key roles within Engineering, Supply Chain Management, Manufacturing, and Total Customer Satisfaction. She most recently served as senior director of Total Customer Service, where her responsibilities expanded to include leading Warranty & Compliance, Overseas Chief Quality Engineering, Field Quality Investigations, and Quality Strategy Management for U.S. and Canadian markets.

She assumes this position at a time when Nissan continues to earn strong industry accolades for product quality and customer care. Notably, the Nissan Rogue captured the top spot among compact SUVs in the J.D. Power 2026 U.S. Initial Quality Study, while the Nissan Murano was recognized as the most dependable midsize SUV for the second consecutive year in the J.D. Power 2026 U.S. Vehicle Dependability Study.

These award-winning models and many others are available today at our dealership in Scottsdale, AZ. To explore our inventory or arrange a test drive, contact INFINITI of Scottsdale today.